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Management Team

Dr. Hannah R. Messerli
Senior Advisor

Dr. Messerli, a Senior Advisor for RavenHouse International, has developed and delivered innovative customer service training programs for managers as well as front-line staff in the United States, France, Switzerland, Australia, China, Vietnam, Malaysia, and Indonesia. Key to her work is the development of managers as trainers, guiding them through the development of training programs for their specific organizations.

Utilizing her operations background, Dr. Messerli has also worked in corporate market analysis for Holiday Inns and as a leisure industry consultant for Horwath's multinational professional services firm. Her experience in the public sector includes working as a technical advisor for the United Nation's Development Program in Bali, Indonesia and as a researcher in the Department of Policy and Analysis of the United States Travel and Tourism Administration in Washington, DC.

Dr. Messerli completed her doctoral program at Cornell University's School of Hotel Administration, where she specialized in tourism industry planning and development. Her research includes monitoring tourism area life cycles with special emphasis on assessing local and regional development and management of the industry from infancy to maturity.

In addition to her Ph.D., Dr. Messerli holds a Masters degree from Cornell's School of Hotel Administration, a Masters degree in tourism planning from George Washington University, and a B.A. from the University of Colorado.

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