Testimonials

"Your role in providing training for employees of RockResorts while under my ownership contributed substantially to our success and we are most grateful."

          – Owner, RockResorts

"RavenHouse helped us get four hundred employees on the same page, and through training and education, they provided a new standard of service. Our fundamental belief is that if we took care of our people, they would take care of our guests. We made tremendous strides. Quality of services went up, morale improved, and we became more confident in how we created and delivered each guest’s experience."

          – Owner, Little Rock Excelsior    

"On behalf of our owners, principle staff and myself, we would all like to take this opportunity to extend our sincere thanks for a job outstandingly well executed by your company. Part of the Mauna Lani Bay Hotel's success is directly attributable to the very thorough training that the entire staff received at the Mauna Lani Bay Hotel."

          – President, Resort Company

"RavenHouse has added tremendous value to the quality of our hotel operations, to the consistency of our standards and to the level of satisfaction of our employees."

          – Vice President of Human Resources, Asia-Pacific Hotels

"I would never open a hotel without RavenHouse International."

          – Human Resources Manager, Japan

"I loved how we had to get out of our comfort zones. I am a real introvert and it is hard to come out of my shell - this made me feel like I accomplished something. I thought it was great."

          – Front Line Employee, Sheraton Hotel

"I have been lucky enough to experience a couple of other interpersonal, motivational courses, this is the best one - time will tell, but feel some of the best money management will have spent."         

            – Department Head, Sheraton Hotel

"It was dynamic and very illustrative and with a lot of participation from all. We all received it well. They taught us techniques and we should apply these not only with our guests but also with our workmates."
          – Front Line Staff, Wyndham hotel

"I liked everything it was very dynamic. All the topics are explained with examples and we all participated. I think we always need these types of courses to better the services we offer. Everything was very good."          

          – General Manager, Canyon Ranch

"It's dynamic, it helped us all to learn more about each other. Thank you for helping us to appreciate what we have, to value what we do, and to reflect on some things we do without intending to do."

          – Line Employee, Little America Hotel, Salt Lake City

"The course is very good because we learned how to work as a team and, even more, learned about the different clients so we can better attend to their needs. We have been enriched to help us better serve our guests."

          – Supervisor, Independent Hotel

"I liked all the interaction between the trainer and the people in the class. It makes it easier to sit for the eight hours. All of the activities make it fun. We learn a lot of good points in a fun way. It will help us remember."

          – Front Line Employee, W Hotel New York

"It kept moving along - there were a lot of different activities, it was a fun way of learning things."

          – Management Team, Mark Hotel New York

"I enjoyed working with my group. I think this course is useful in not only meeting, but also getting to know my co-workers. We now have a common ground. You guys did a GREAT job! Thanks!"

          – Front Line Employee, Princeville Resort Kauai

"Teach this to management and ask them to devise a plan of action that will support their staff and ultimately the customers."

          – Front Line Employee, Dartmouth Hitchcock Medical Center