Openings, Rebrandings & Repositionings

Hotel Opening System
Over the years, RavenHouse International has developed a world-class system for opening premiere hotels. We have opened over 80 four and five star hotels around the world, helping our clients to achieve the highest service ratings while experiencing unusually low turnover.

RavenHouse’s Hotel Opening System includes the following:
   •  Clear hotel product definition
   •  Critical path development for training and selection
   •  Trainer training for executives and managers
   •  Standards, procedures, and training materials
   •  Training materials
   •  Effective staff selection system
   •  Guest relations training
   •  Supervision of job skills training

Hotel Rebranding and Repositioning Systems

Rebranding and repositioning presents a unique challenge: not only must one address the many demands of an opening, but one must also understand and respond to the property's existing history, culture and systems. RavenHouse's Rebranding and Repositioning Systems enable a smooth transition while while working toward the desired level of service.

RavenHouse's Hotel Rebranding and Repositioning Systems include:

   •  Comprehensive analysis of current systems and situation
   •  Custom designed repositioning strategy

   •  Trainer training for executives and managers

   •  Standards, procedures and training materials

   •  Effective staff retraining system

   •  Guest relations training

   •  Supervision of job skills training