Service Effectiveness
RavenHouse Service AuditThe RavenHouse service audit is a comprehensive analysis of all the services provided by your business. It identifies your business's strengths, weaknesses, and best opportunities for dramatic improvement.
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Hotel Opening System
Over the years, RavenHouse International has developed a world-class system for opening premiere hotels.
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Training System
The RavenHouse Training System will directly help you establish effective training that will improve your bottom line and increase customer and employee satisfaction.
Based on your company's strategic goals and your customer’s perception and expectations of service, RavenHouse will work with managers to set up training to focus on current needs. The system consists of the following:
• Training needs analysis
• Consistent, comprehensive standards
• State-of-the-art training skills
• Certification program to ensure staff are trained
to standards on guest critical standards
• Easy-to-maintain weekly training system
• Effective staff selection system
• Measurement systems to measure results
Training based on your strategic goals and your customers’ expectations will improve motivation, commitment and reduce turnover as employees begin to see concrete, measurable results from their efforts.
